Be ready be healthy

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.

We're here for you with important information

Find help getting food, housing and more with the Florida Community support page
Get updates at www.floridadisaster.org.
Read about ways to get care 24 hours a day, 7 days a week
Get your member ID Card
Find a Doctor
Find a pharmacy from Rx Open — the website that will help you find open pharmacies in areas impacted by disaster
Learn more about renewing your health plan benefits
Access your personal health record through WebMD

We’re just a call away

Be ready by storing these numbers in your phone so you can reach us.

MEMBER SERVICES

Managed Medical Assistance (MMA) - 1-844-406-2396 (TTY 711)
Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711)
Long Term Care (LTC) - 1-877-440-3738 (TTY 711)

PHARMACY MEMBER SERVICES

Florida Medicaid members: 1-833-214-3607 (TTY 711)
Florida Healthy Kids (FHK) members: 1-833-267-3110 (TTY 711)

24-HOUR NURSE HELPLINE

SMMC - 1-844-406-2396 (TTY 711)
Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711)

BEHAVIORAL HEALTH - 1-844-375-7215

CASE MANAGEMENT

Managed Medical Assistance (MMA) - 1-844-406-2396 (TTY 711) or call your case manager directly
Long Term Care (LTC) - 1-877-440-3738 (TTY 711) or call your case manager directly
Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711) or call your case manager directly

TRANSPORTATION
Managed Medical Assistance (MMA) members

MMA members in Broward, Miami-Dade and Monroe counties - 1-844-628-0388
MMA members in all other counties - 1-866-372-9794

Long Term Care members

LTC members in Broward, Miami-Dade and Monroe counties - 1-844-671-6662
LTC members in all other counties - 1-877-931-4753

Get help near you

You can:

Find help getting food, housing and more with the Florida Community support page
Get a ride to your health care visits and other places by calling the Transportation line in your county listed under Resources.
Learn simple tips on how to prepare you and your family from Ready.gov
Get updates at www.floridadisaster.org.

Get your medication

Find a pharmacy that’s open near you. RX Open

Because of the state of emergency:

You may be able to refill your prescription now, even if you’re not due for a refill. Call Member Services to see if you can get a 30-day emergency prescription refill of your maintenance medicine now.
If you need to go to a different pharmacy because of Hurricaine Ian, call Member Services, and we’ll help you get your refill at a different location.

Have the medical supplies you need

Case managers can help you get the items you need like durable medical equipment or finding personal attendant services (PAS).
We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric
specialists.

Case management
MMA: 1-844-406-2396 (TTY 711)
LTC: 1-877-440-3738 (TTY 711)
FHK: 1-844-405-4298 (TTY 711

It’s easier than you think to be ready

Keep your health in mind by knowing:
• What you can prepare ahead of time like lists of important phone numbers and medications
• What to take with you if you have to go, such as your filled prescription medications and important documents

What you need to know – in your phone

Take some of the stress out of an emergency situation. Store the important numbers you might need in your phone now.

Member Services
- Managed Medical Assistance (MMA) - 1-844-406-2396 (TTY 711)
- Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711)
- Long Term Care (LTC) - 1-877-440-3738 (TTY 711)

24-hour Nurse Helpline
- SMMC - 1-844-406-2396 (TTY 711)
- Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711)
- Behavioral Health - 1-844-375-7215

Primary care provider (PCP)

Any specialists you see

Your pharmacy - You can also store a list of your medications under this number for quick reference.

Your veterinarian’s office - Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one