Contact Us
Have questions or need help?
Send us a secure message
If you’re already a member, log in to your account to send us a message.
Call us
Call Member Services
Medicaid (MMA) members
1-844-406-2396 (TTY 711)
Long-Term Care (LTC) members
1-877-440-3738 (TTY 711)
Our reps are available Monday through Friday from 8 a.m. to 7 p.m. Eastern time.
Florida Healthy Kids members
1-844-405-4298 (TTY 711)
Our reps are available Monday through Friday from 7:30 a.m. to 7:30 p.m. Eastern time.
Our reps can help with:
- Primary care provider (PCP) changes
- ID cards
- Member handbooks
- Understanding your benefits
- Finding a provider near you
- Free translation services
Medicaid members: For help with issues accessing pediatric therapy providers, call 844-406-2396 (TTY 711) or email Martha Villalba at maramathavillalbatherapyaccess@simplyhealthcareplans.com.
Talk with a nurse
Call our 24-hour Nurse HelpLine. Get answers to your medical questions anytime, day or night, even on holidays and weekends.
Medicaid (MMA) members
1-844-406-2396 (TTY 711)
Florida Healthy Kids members
1-844-405-4298 (TTY 711)
Long-Term Care (LTC) members
1-877-440-3738 (TTY 711)
Save time with online services
With an online account, you can:
- Change your primary care provider (PCP)
- Update your information
- Order or print your ID card
- Email Member Services to ask questions